Returns Policy

Refund Policy

Requesting a Refund

If you are not satisfied with our product or service, we offer a refund. You may request a refund within 30 days of your purchase. Please email our customer service team at jbotsports@gmail.com or submit your request through our contact form. Your refund request will be processed within 3 business days.

Refund Conditions

The following are the conditions for a refund:

The product must be purchased within the last 30 days;
The product has not been used or activated;
The product was purchased from our official website.
If you meet these conditions, we will issue a refund in the same form of payment originally used for purchase.

Non-refundable Situations

We may not be able to provide a refund in the following situations:

If your product was a customized product or special order;
If you purchased digital content or downloadable software;
If the purchase was made over 30 days ago.
Refund Processing

Once we have received and confirmed your refund request meets our refund policy, we will proceed with the refund immediately. The refund typically takes between 7-10 business days to appear in your account. If you haven’t received a refund yet after this period, please first check your bank account, then contact your credit card company, as it may take some processing time before your refund is officially posted.

Final Recourse

If you have any questions about our refund policy or need assistance with a refund, please feel free to contact our customer service team via email at jbotsports@gmail.com or by phone.

Thank you for choosing our products and services! We strive to provide the best customer experience.